High quality service from the field to the customer service group
I'm new to Alcom Security, so far we experienced nothing but great service. Ryan came out to our new home to make sure we had everything installed correctly, set up correctly and working properly. We thank him for that. Secondly each time I made a call into customer service they were very pleasant as well as very willing to insure we got everything on our account set up properly, they even called us today on 5/8/18 to let us know what our prorate would be and even broke it down so we understood the charges. Thanks again Christine and team. You guy in general rock. Marc and Sharonta Perry.
- Marc .
High Quality Service
I have been an ALCOM customer for over 15 years, using them for 2 different homes, recommending them to friends and family, and using them for 3 different business locations. Highly recommend them!
- Ron .
Professional Friendly Services
Alcom by far is the best security service I've had the pleasure of working with. No matter what type of issue I've had, their team has found solutions for me. Great prices, great service and very friendly staff.
- Maranda .
Company Representative,Ryan, was very knowledgeable and helpful. The installer arrived early and completed the installation within the timeframe as quoted. We are very happy with our system and definitely recommend Alcom. We had done a lot of research on alarm systems and had an alarm system at another residence in another state. Thank you, Alcom. Great job!!
- Cindy .
The best ever
Ryan was very helpful. The system is working flawlessly. The time it took to get things set up was reasonable. We are looking forward to having an automated house.
- Ted .
Very knowledgeable. Received great initial and follow up service. Found out that electrician had wired security system on same switch has master closet light - found problem and electrician resolved! Thanks for the service!!!
- Brad .
Very friendly and professional installer....He was very knowledgeable..!!! Support was very helpful as I learned my new alarm system ..!!!
- Scott .
Communications from Taylor were not as good as it could be. I was renewing a 3 year contract and had a good experience with Taylor in the past, but had some minor communication issues; if it had been my first impression I would have gone elsewhere. However, Taylor made it right and I'm satisfied.
Johnny Law was the installer for the upgrade and he was prompt, courteous, and professional - I'd hire that guy!
The office rep (Mary) has great customer service skills and an overall pleasant demeanor; she's another big plus!
- Randy .
Fast & Friendly
They were very professional and made the transition to there company very smooth.
- LISA .
Grate and Professional.
Ryan did an Awesome job in every area. Very professional and explains everything to the point.
- gabriel .
Alarm follow up
I thought I had disarmed the security via my phone but the alarm went off when my brother went into the house to let the plumber in. Alcom security rep called me to check in to make sure everything was OK but could not turn off the alarm. She said that she had to transfer me to another rep but I was able to turn it off from my phone. It would be nice if the rep calling to check in can also turn the alarm off after confirming everything is ok.
- Edwina .
Amazing System and Service
Ryan and his are amazing. Ryan has made himself available at all hours to answer questions during the initial set up process. It's hard to find service like this.
- Byron .
Their system allowed me to integrate my home security with my video and home automation. Top notch sales and service.
- Paul .
Best customer care ever!!
This company went above and beyond pleasing us on our home security!! We have the HD cameras, the app on our phone to see everything, motion detectors, door contacts, window contacts, you name it. The price was right and service is incredible.
- Steve .
Great Customer Service and Speedy Install
Enjoyed working with Alcom, simple install and easy instructions. Will definitely be recommending them to friends and family!
- Ryan .
Didn't try and sell me a big package. We're very punctual. And when we accidentally set it off our first night responded promptly. I can sleep now.
- Ange .
#1 in the industry hands down.
Ryan Jefferson & Taylor Mckinney are elite professionals when it comes to protecting what matters. They're knowledge and expertise are unmatched in this industry.
- Richard .
Top Notch Security & Automation
Taylor and Ryan went above and beyond to ensure my home was equipped with the latest technology!! im looking forward to the SkyBell and the next generation technology that they will introduce to my system. The best thing about Alcom is they are technology gurus and that's what I love. Service is amazing and every time I call they answer within 2 rings. They told me about their referral program and I plan on sending 7 customers to get free security for the rest of my LIFE!! Thanks for protecting my family and staying up to date with technology!!
- Willis .
Great service, easy to work with
As a builder, working with a company that does what they say they will do, when they say they will do it, with an extremely high level of competency and professionalism is a blessing. My calls and questions are always answered and special requests are never a problem. I would never hesitate to recommend Alcom.
- Nick .
I have had excellent experiences with alcom security. I use then personally and at my office. Their customer service is the best I have seen in many many years. not only have I used their security service and installation but I also have referred several of my clients to Alcom security as well knowing that they would be in wonderful hands. I have had nothing but good reports from my clients regarding alcom security. I will continue to refer my clients and use them for my personal and professional use.
- Cynthia .
Great Service, super fast!!!
Giovanny did a great job explaining everything! The men who installed our system did a great job too and were very fast!!
- Jaqueline .
Geovany had explain to me step by step. How the system work and I really highly recommend to my family and friend.
- Ashley .
Great service and products!
We have had a great experience with Alcom Security! They are professional and have wonderful service!
- Mahdie f
Great quality service
Nice, friendly and professional!!
- Paul .
High quality service, professional.
- Tram .
Grate service, they really went out of there way to show me how everything works. I wasn't planning on getting a contract but they were so nice and helpful I just couldn't resist.
- Dylan .
Great personal service!
They listened to what I needed and then made a plan custom to my needs. Any issues I've had (which have been few and sometimes self inflicted) they've responded quickly and made the fixes I need! I send everyone I know that needs home or commercial insurance their way.
- Brad .
First off I would like to say the service that Alcom Security provides is second to none. Their team is always so helpful when I have any questions about my security system. Everyone I have delt with at Alcom security has been knowledgable about the product and always, always have been on time and provides me with a contentment that me and my family are safer due to having their system in our home.
- Larry G G
Local & Professional
If your looking for quality, reliable and local Security professionals call Alcom Security. Taylor made the transition to Alcom an easy choice.
- John .
Excellent service. Highly recommended
I have had experience with many different alarm companies and have always felt a little out of the loop as far as what was needed in my home. Ryan Jefferson and Alcom was not that way. Ryan was extremely professional, knowledgeable and thoroughly explained every aspect of my system. Left no question unanswered.
Johnny, our technician, was very careful and meticulous with his installation and also showed great professionalism.
The entire experience with Alcom has been the best experience with any alarm company that I have ever had. I would highly recommend this company to anyone needing alarm service. If you already have service with someone else, spend the money to get out of that contract and make the switch to Alcom. You won't regret it.
- Darrell .
Best decision I made
This was the best decision I made when choosing a security system and monitoring for our house. The guys and gals at Alcom made me feel as if I was their only customer with such personalized detail at installation, training and monitoring, that went well above and beyond my expectations. In addition, their follow-up service after the initial installation has been great. Couldn't be happier!
- Frank .
Hi def cameras
Kyle and Taylor were very helpful in the installation of our system. I would definitely recommend Alcom to friends and family!!
- Tommy .
Great security service
The guys at alcom security were great, they help me understand all my new security features and automation features.
Thanks Geovany and Ryan
- Jon .
High Quality Service, Great customer service
Couldnt be happier with the service that was provided and the professionalism of the installation. They are quick with getting back to you when you have questions. Very good customer service and very reasonable monitoring rates.
- Bob .
Giovani was great. He was very knowledgeable and helped with all facets of the setup. Thoroughly enjoyed working with him.
- Jason .
Love everything Alcom provides! I have a security camera on my porch and had the BEST service guy come out who was Geovany!!!
- Carly .
Alarm and Cat5 drops
Great guys -affordable prices for upgrades
- Brian .
Very pleased with Alcom's service
We recently switch our alarm over to Alcom. They were very professional and arrived on time. I love the phone app for the alarm. Our monthly rate went down from what we were paying with the previous company. I would definitely recommend them to friends.
- Katie .
Professional, High Quality, Dependable Service
Everyone at Alcom is amazing to deal with. Ryan was an amazing salesman. They didn't charge and arm and a leg for everything. I would highly recommend them to anyone that is seeking a security system.
- James .
Security cameras & Monitoring.
Awesome job in every area. Very professional staff.
- Rex .
Great install and customer service
The installer did a great job in updating our system and he switched things around to make the original panel more secure. Customer service was great.
I'm not crazy about the "remote arming stations" or the arming/disarm panels as they aren't touch screen and the readout is small font; you also have to either remember codes or look them up to make changes to the system. This should be updated to align with current technology.
- Nina D
Highly recommend, friendly and good pricing
Great people, very professional and I highly recommend
- Ivan .
Best Value, Best Service, 100% Statisfied
Taylor made sure everything was squared before install and George made sure our system 100% functional that we a clear understanding of operational procedures. I would recommend Alcom above all others!
- James .
The service provided by Alcom Security was excellent. It was professional, yet friendly.
Response to my home security needs were met with immediacy and efficiency.
I am impressed, and feel confident that choosing Alcom is the best decision for my home security needs!
- Judith .
- Balagopal .
I cant say enough about this wonderful local business. Great to deal with and wonderful service and installation. If you are in need of a system, look no further. You will not be disappointed.
- Adrian .
Alcom was a pleasure to deal with! George, our installer, was very informative and professional. He was on time and got our Security system and security cameras installed in a vey timely fashion. Would highly recommend Alcom!
- Rob .
Better than my home system
Alcom security was a referral from a friend. Now I know why. The service was phenomenal and the phone app, although not a necessity, is definitely a useful tool.
- David .
great local company
Everyone at Alcom is very friendly and helpful. I would highly recommend this company!
- Jesse .
Alcom Security provided us top notch service. They are always on time for appointments. Sales and installation team is very knowledgeable and always available to answer any questions! I highly recommend Alcom Security! Taylor and George, thank you for the outstanding customer service and ultimately helping keep my family and my home secure. A+++
- Brent .
Prompt and great customer service
The guys did a great job! Super patient with explaining on how everything works, told me a day and time and was there on time.
- Maggie .
The easiest security company to work with!!!
Alcom has been phenomenal! They are fast, cooperative, and very professional! They have responded to my calls quickly and scheduled installations, etc. within just a few days! I am very happy with them and would recommend them to anyone looking for security!
- Nathan .
pleased with alcom
I bought a new home that was equipt by alcom. I contcted them about connecting and monitoring my home. They were very friendly and made an appointment to get me hooked up. The technician was on time, clean, and professional. He answered all my questions and gave my wife and i a thorough demonstration of the system. I am very happy with alcom.
- david .
Safe and Satisfied!
We recently had Alcom activate the Honeywell system in our new home and we have been very pleased with the quality of service and product. Ryan and Randy spent the better half of a day answering all of our questions about the system and sharing how they each use their systems for different purposes. Their personal experience was a great help in personalizing use for our family. We recently had an outage in the are for data transfer and one text to Ryan and the system was back up and running, no problem. We would definitely recommend Alcom to a friend!
- Caleb .
Alcom Security Company - Hometown Heros!
When we built our home in 2003 we had a very standard monitored system installed in our 2 story home that was OK and served our needs. Then when we met the great people at Alcom Alarm our minds were blown with all the features that we had available to us. . I was a bit hesitant over the years to upgrade my system, worried that it would be very difficult to add features like cameras and automation of appliance and HVAC systems. After meeting with Alcom's Taylor McKinney, I felt assured I was making the right decision. Needless to same I am more than pleased with the outcome of our existing system upgrade. The install team did a great job! I travel a lot and it is so comforting to know and can see from my iPhone that my home is secure, monitored and videoed. Within a very user-friendly App I can arm/disarm my system, raise and lower temp on my HVAC system and view up to eight different live cameras. Best of all, these guys are LOCal, live here and work here. If I ever need service it is very easy to contact them and solve any problem or request. #supportlocalbusiness
- Bill .
Excellent installation and service, would recommend this company to all.
Taylor and Randy are great and very informed with new tech. Thanks to Alcom!
- James .
Taylor was amazing to work with! The install technicians were very patient with my wife and I! We will be referring all of our friends to Alcom!
- Bill .
Great security system
Ryan was great to work with. Great security system.
- Jay .
- Adam .
Excellent customer service
I have been beyond pleased with the customer service you guys have provided. Ryan, George, Taylor, and Randy were all very helpful with the installation process and helping with the kinks of the system I encountered. Ryan, especially, went above and beyond by returning phone calls promptly and coming out multiple times to explain the system and make sure everything was working well. Thank you so much for all the hard work and I will definitely be recommending you for those looking for a great alarm company.
- Tara .
My experience has been excellent. They are more than willing to help at any time. Very personable and service is great. I would recommend them to anyone.
- Michelle .
Our install rep was awesome! Super nice, informative and courteous! Was willing walk us through every system component to ensure we were comfortable with our new system.
- Jason .
Alcom Security Systems
They were really nice and came out the same day I called. They gave us a price the will never increase and over all was real professional. I really enjoyed them taking the time to show us how to work the system and I would recommend them to friends and family.
- Tommy .