Midwest City Security Services

Midwest City, OK

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Frequently Asked Questions

General Questions

Q: My insurance company is asking for a certificate of installation, how do I receive this?

A: Contact our office at 405-732-9000, and we will provide you with your insurance certificate.

Q: Can I have a security system monitored without a home phone line?

A: Yes. We offer a wireless interactive monitoring packages that can communicate via cellular, IP, or WIFI.

Q: Do you sell your monitoring contracts to other companies?

A: No. We install, service, and monitor all of our customers.

Q:Why does Alcom not respond to my alarm system going off?

A: The alarm system uses your phone to communicate the alarm signals. If your phones are down, or you have made phone changes a test needs to be completed to ensure your system is communicating correctly. This test can be completed by calling our office at 405-732-9000.

Q: Can I have a security system monitored without a home phone line?

A: Yes. We offer a wireless interactive monitoring packages that can communicate via cellular, IP, or WIFI.

Q: Do you sell your monitoring contracts to other companies?

A: No. We install, service, and monitor all of our customers.

Q:Why is my door sensor admitting false detection?

A:Our technicians are trained to install the door contacts in your home to pick up small amounts of movement, to provide you with the most protection. At times, if the door does not close tightly, someone pushes on the door or strong winds occur, the movement of the door may trigger the alarm system.

Q:Why will my system not arm?

A:Your system will not arm if any protected doors or windows are open. Please ensure all protected doors and windows are closed. If you are still having trouble arming, please call our office for further assistance.

Q:If my power goes out, will my alarm system still work?

A:Yes. Your system will function exactly as normal while running on the backup battery. It will go into a power saving mode to conserve the battery. This includes turning off the keypad until a button is pressed. Be aware, if you have digital phones, your phone lines may not work, preventing your system from communicating. Alcom Security also offers a cellular unit with Real Time voice technology, which does not require a phone in the home.

Q:What is covered under the Enhanced Service agreement?

A:The service plan covers normal wear and tear on the system, defective parts, and general system troubles. It does not cover batteries, phone changes, intentional damage, or acts of nature.

Photos

Oklahoma's #1 Resource for Security

Some of our staff with one of our new salesmobile!